Refund Policy


Return Policy 

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability, every return has a carbon footprint. So just tell us what went wrong, send along a picture, and we'll give you your money back in full. Then if possible, you can donate your product to a local charity or recycle it.  

Our policy lasts 15 days. If 15 days have gone by since you received your item, unfortunately, we can’t offer you a refund or exchange. 


Non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 


There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 

Refunds (if applicable) 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at savannahscastle@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 
Contact us 
For more information about our refund practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at savannahscastle@gmail.com